General Information

  • Can I have your company details please?

    Our details are: WINC Studio Sdn Bhd 1086901-U Whimsigirl HQ Phone: +603-4162 9652 Email: hello@whimsigirl.com Address: 3A, Lorong Wangsa 5A, Bukit Antarabangsa, 68000 Ampang, Selangor. Whimsigirl Bangsar Phone: +6013-669 1882 Address: Lot 22-23, Upper Ground Floor, 2, Jalan Telawi 3, Bangsa...

  • Can you customise a garment for me?

    For the time being, we do not offer made-to-measure order to keep our prices affordable for our customers.

  • Do you offer gift wrap services?

    All of our packages are shipped well packed and wrapped as a gift. To include a personalized note, do make a request upon checking out.

  • Edit order

    Sure! We are able to assist amending your order—whether it is changing items, updating your shipping address, or making any other adjustments you need. Kindly reach out to our Customer Representative Team and they will assist you with any changes.

  • How do I find out more about the products?

    We understand how important it is for a garment to fit and feel right, so we take the time to explain the fit, material and style of our pieces on each product page. Although, if you still have any questions relating to any one of our garments, feel free to contact our Customer Representative Te...

  • How do I find the measurement chart for the products?

    We know how important it is for a garment to fit and feel right, so we make sure to share the fit, material, and style details on each product page. You can find the measurement chart right in the description section.

  • I placed an order, but never received an order confirmation.

    Thank you for your order! You should get a confirmation email right after placing it. If you do not see it, take a quick peek in your junk or spam folder. Still no luck? Kindly contact our Customer Representative Team and they will help you out.

  • Is there a discount code for first time customer?

    First time shopping with us? You are in for a little treat! Just pop your details into the newsletter sign-up when it appears on our site, and you will instantly get an RM25 off code. It is valid for two weeks and can be used on normal-priced items for orders over RM100.

  • I would love to collaborate/interview/work with you, how can I get in touch?

    Sounds like fun! Send us an inquiry and we will get back to you as soon as we can.

  • Measurement/Size

    We recommend checking out the measurement chart to help you find your perfect size. Since everyone’s shape and size can be a little different, even with similar height and weight, the chart is there to guide you to the best fit so you can feel confident in your pick.

  • Pickup/unfulfilled/Order status

    We are currently handling a high volume of orders and are working hard to get each one sorted and processed as quickly as possible. Once your order is packed and ready, you will get an email with all the details you need, including delivery or pickup info.

  • Restock

    If something you love is out of stock, we recommend joining the waitlist on the product page. Once it is restocked or an order gets canceled, you will get an email notification.

  • Terms & Conditions

    In General Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, ...

  • Where can I find your privacy policy?

    We are committed to protecting the privacy of our visitors and customers. We will never share your information with third parties, except when it is part of providing a service to you. You can read our full privacy policy here.