General Information

  • Can I have your company details please?

    Our details are: WINC Studio Sdn Bhd 1086901-U Phone: +603-4162 9652 Email: hello@whimsigirl.com Address: 3A, Lorong Wangsa 5A, Bukit Antarabangsa, 68000 Ampang, Selangor.

  • Can you customise a garment for me?

    Unfortunately, we do not take made to measure orders of our garments for customers at this moment in order to keep our prices affordable.  

  • Do you offer gift wrap services?

    Of course! All of our packages that are shipped out are wrapped as a gift. We could include a personalized note upon request. Just remember to include your message in comment box below your cart before checking out so we know that it is a gift.

  • Edit order

    Absolutely! We can assist with amending your order, whether it’s changing the items, updating your shipping address, or any other adjustments you may need. Please don’t hesitate to reach out to our Customer Service team—they’ll be more than happy to help you with any changes! 🙂

  • How do I find out more about the products?

    We understand how important it is for a garment to fit and feel right, so we take the time to explain the fit, material and style of our pieces on each product page. Although, if you still have any questions relating to any one of our garments, feel free to contact us and we will be more than ha...

  • How do I find the measurement chart for the products?

    We understand how important it is for a garment to fit and feel right, so we take the time to explain the fit, material and style of our pieces on each product page. The measurement chart can be located on the product page in the description section! 🙂

  • I placed an order, but never received an order confirmation.

    Thank you for your order! You should receive an order confirmation upon placing an order with us. If you have not, peek over to your junk/spam folder. Still can’t find it? Drop us a line so we can be of assistance. 

  • Is there a discount code for first time customer?

    First time customers will get RM25 off discount code upon signing up to our email newsletters / Rewards Program! Discount code is valid for two weeks upon subscribing and applicable for normal priced items and purchases above RM100.

  • I would love to collaborate/interview/work with you, how can I get in touch?

    Sounds like a ton of fun! Drop us an inquiry and we'll get back to you as soon as we can.

  • Measurement/Size

    We highly recommend referring to the measurement chart to ensure you find the perfect size. Since everyone’s body shape and size can differ, even among those with similar weight and height, the chart is designed to guide you in selecting the ideal fit, helping you feel confident in your choice. ✨

  • Pickup/unfulfilled/Order status

    We are currently experiencing a high volume of orders, and we are working diligently to sort and process each one as quickly as possible. Rest assured, as soon as your order is packed and ready, you will receive an email notification with all the details you need, including your delivery or picku...

  • Restock

    If you see something that is not in-stock or sold out, we would recommend you to join the waitlist on the desired product page! Once the item is restocked or there is a cancellation of orders, you will be notified via email! ✨

  • Terms & Conditions

    In General Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, ...

  • Where can I find your privacy policy?

    Whimsigirl is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you. Our full privacy policy can be found here.