Returns are free and easy. Return request must be submitted within 30 days from the purchase date via our Returns Portal. You may choose an exchange or a refund (store credit or original payment method).
For Leather Goods, return requests must be submitted within 7 days of receiving the order.
Items must be unused, free of foreign scents, with original tags attached, and in saleable condition. All returns must include the Order Invoice.
Processing takes up to 7 business days from the date the return is received. You will be notified by email once completed.
Free Return Limits
- West Malaysia: One free return per order number
- East Malaysia: One free return per order number
- Singapore: One shipping reimbursement (up to RM25) in store credit per order number
Return approval is at the discretion of the operations team. Non-compliant returns will be shipped back to the customer with applicable shipping charges.
Exchanges
- For size changes: Select “Return for Exchange” in the Returns Portal.
- For a different design or colour: Select “Return for Store Credit” and place a new order.
Final Sale Items
Sale items are not eligible for return or exchange. No exceptions.
Order Errors
If an order is processed incorrectly, it will be replaced or refunded. One free return is provided for Malaysia, and one shipping reimbursement for Singapore. Contact customer service for assistance.
Defective Products
Inspect products upon receipt, before washing or wearing. Washed, worn, or altered items may not be eligible for return or exchange.
Third-Party Purchases
Products purchased from other retailers or marketplaces cannot be returned to Whimsigirl.
Pricing Errors
Orders affected by pricing errors, system malfunctions, or technical issues may be cancelled. Customers will be informed, and a full refund will be issued within 14 working days (subject to payment provider timelines).