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Exchanges
Exchanges & Store Credit
For a different style or colour, choose Store Credit when submitting your return in the Returns Portal. Repurchase your desired item using the Store Credit provided.
For a different sizing, choose Exchange submitting your return in the Returns Portal.
In-store Purcha...
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Faulty Items
Kindly make a request for an exchange or refund for faulty items. Kindly provide the photos and faulty details via our Returns Portal.
For assistance, you may contact our Customer Representative Team via Live Chat or email them at hello@whimsigirl.com with your Order Number, Photos and Fault Det...
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How to Return
Submit your return request through our Returns Portal (for both Malaysia & International).
Drop-off at a PUDO Point (Malaysia)
We partner with Ninjavan for easy returns. Pack items in their original packaging with tags, unused, and include the receipt. Print the return label and drop it off ...
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Policy
Returns are free and easy. Return request must be submitted within 30 days from the purchase date via our Returns Portal. You may choose an exchange or a refund (store credit or original payment method).
For Leather Goods, return requests must be submitted within 7 days of receiving the order.
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Refund Lead Time
Once a parcel is received, return processing takes 1–3 working days (excluding refund processing time). All return and refund notifications will be sent via email.
Refunds to the original payment method are at Whimsigirl’s discretion. Processing times vary depending on the payment method:
Debit...
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Responsibility and Fair Use
Responsibility
Returned items remain the customer’s responsibility until received by Whimsigirl. Ensure they are securely packaged to prevent damage in transit. Proof of postage is strongly recommended in case follow-up is required.
Whimsigirl is not responsible for items returned by mistake or ...