Shipping & Delivery

  • What is Self Pickup?

    Self Pickup provides you with a more convenient way to collect your Whimsigirl online orders from our website. This service is available at our HQ and Store. If you place an order online, it will be ready and waiting for you the next day (HQ) or 48 hours (Store), allowing you to collect your orde...
  • How do I place a Self Pickup order?

    To use our Self Pickup service, simply select the Pick-up option during checkout.
  • Shipping Charges and Delivery Information

    Purchases made before 12 noon of each day will be processed, carefully packed and dispatched/shipped out within the same day (we try our best!). We will email a tracking code to you once your item(s) has been sent out. You can use this tracking code to check the whereabouts of your parcel. Pleas...
  • To which countries do you deliver and how long does it take to receive my order?

    We ship worldwide. Domestic Orders: - We got you covered! Shipping is on us for deliveries to Peninsular and East Malaysia.  - Goods are typically delivered within 3-5 business days.  (For custom/pre-orders, the goods are shipped out on/after the mentioned date in the item's description)  ...
  • How much does the Self Pickup service cost?

    Our Self Pickup service is free for all orders.
  • What happens if I am unable to collect my order in-store?

    If you're unable to collect your order yourself, you can ask someone to collect it on your behalf. However, please note that they will need to provide a copy of your delivery confirmation email, a copy of your ID and the name of the receiver. This will need to be presented to our store advisor wh...
  • What happens if I am out when you try to deliver?

    We would always recommend you select the delivery method most convenient to you. If you are not available to accept delivery, our carrier will leave a call or message informing you of the failed delivery and the next steps. If they have been unable to deliver, a second attempt will be made the f...
  • When will my Self Pickup order be ready for collection?

    Place your order and collect it at your chosen location. Our Self Pickup service is available as below: Self Pickup @ Whimsigirl Bangsar Village (Usually ready in 48 hours) Self Pickup @ Whimsigirl KL East (Usually ready in 48 hours) Self Pickup @ Whimsigirl HQ Bukit Antarabangsa (Usually ready ...
  • Can I track my order?

    Of course, you can! After an online purchase is made, we will ship your parcel as soon as we can (usually within one working day). Once the shipment is out, you will be notified via an e-mail containing a tracking number. You may then use the number to track your order from the link provided in t...
  • Will I be notified when my order arrives in store?

    An email and/or a SMS notification will be sent to you once your order is ready for collection in-store.
  • Can I opt for special shipping arrangements?

    We understand that there are occasions where you really, really want to wear something special... And waiting for 3 to 5 business days for it to come in just won't do. We've all been there! Let us know and we will try their very best to work something out for you!
  • Will my package be charged custom duties/taxes?

    Yes girls, all international orders are subject to their respective country's customs and import duty fees. Your customs and import duty fees will be determined by the country of import upon arrival of your order based on your product value.  These fees are not included in your Whimsigirl order ...
  • Delivery Updates

    Delivery Service Disruptions for Klang Valley, Selangor & Johor Due to an overwhelming amount of parcels, our courier partners are ensuring all parcels are managed in the safest way possible. As always, you can contact us via email, or via our social channels during working hours. Shipments...