Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have up to thirty (30) days from the purchase date to return your item(s) for an exchange or refund to store credit for the order.
All items must be unused, unworn, no foreign smell and have their original tags attached. All items must be returned with the original delivery note.
For hygiene reasons, facemask cannot be returned or exchanged unless faulty.
Whimsigirl does not accept price adjustments.
Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.
Return approval is at the discretion of our operations team and Whimsigirl reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer. Please note that every order are only eligible for ONE free return.
Exchanges
If you would like to exchange size, please opt for Return for Exchange at our Returns Portal
If you would like to exchange other designs/colours, please opt for Return for Store Credit and place a new order on our site.
Final Sale Policy
All sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.
Shipping Errors
In the unlikely event that we process an order incorrectly, we will gladly replace it or accept it for a full refund. We provide ONE free return for Malaysia and Singapore. Kindly contact our customer service team here and they will assist you.
Defective Product
To ensure your complete satisfaction with your purchase, we kindly request that you carefully inspect the item upon receiving before washing or wearing it. In the unfortunate event that you discover any defects or issues with the product, we want to address them promptly and efficiently. However, if the item has been washed or worn, we may be unable to accept returns or exchanges for such defects.
Items Purchased At Other Locations
Whimsigirl Items purchased at other online stores, marketplace or any other site selling Whimsigirl merchandise may not be returned to us.