If you would like an alternate size or style, please request a Store Credit when creating your return in our portal.
Alternatively, we suggest to purchase the size you need as soon as possible to secure the inventory and avoid the disappointment of missing out on your size in the desired item. You can then submit a return request for a Store Credit refund for your initial purchase.
but..
We get it, sometimes something just doesn't work for you. Don't worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around Fair Use and Return Policy. None of these rules affect your statutory rights.
If you return an item requesting a refund within 30 days of receiving it, we'll give you a full refund in Store Credit or to the Original Payment Method for the amount equivalent to the price you paid for them.
All products must be presented in their original packaging, not used, in saleable condition accompanied by the original receipt or a printed e-mail receipt.
- For West Malaysia, we offer ONE free return only per order number.
- For East Malaysia, we offer ONE free return only per order number.
- For Singapore, we offer ONE shipping reimbursement per order number in Store Credit.
CLICK here to start your return process!
We do not offer cash refunds at this time.
Face Mask are non-returnable due to safety and hygiene purposes
Returns for a refund
You may return any products for a refund.
- You will have to submit a Return Request at our Returns Centre
- If your returns are approved, then your refund will be processed and an email will be sent to you within 7 working days
- Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.
Exchange to A Different Size, Color or Design
Oops! if you have bought the wrong size or color, you may return them by submitting a Return Request at our Returns Centre, have your purchase refunded upon approval in Store Credit and you may then place a new order at your convenience.
Returns due to Damage, Defect or Incorrect Item Received
Oh bummer! We would like to sort out any issues with faulty items straightaway. As soon as you discover a defect, kindly click here or contact our Everyday Care Team with the following information:
- The order number (#12345)
- The faulty item's name and number
- A description of the fault
- A photo of the fault
*If your item has become faulty outside of our 30-day returns timeframe, you won’t be able to create a return.
*We accept returns and exchanges for leather goods within 7 days upon receiving your item. The product must be unused, in its original condition, and accompanied by proof of purchase (including the box, packaging materials such as dust bags, accessories, trade mark signs, and plastic packaging when applicable).
Sales/Custom Items
We do not accept returns/exchanges on any sale items purchased during any sales. Items purchased during our Sales period are final.