Returns & Refunds

  • Can I change/add to my order after it is placed?

    Of course! Just contact us via email or chat with our Customer Service Representative. If you need to make a slight change to your shipping address, feel free to drop us a line here. We are able to change the address as long as the package has not left our studio. Unfortunately, if the package h...

  • Can I exchange at the store?

    If you have made a purchase from our store, you can head on over to our physical location for an exchange. Please note that this is subject to stock availability, so make sure to visit us as soon as possible or you may Whatsapp our Store team for stocks inquiries. To process your exchange smooth...

  • Can I return or exchange an item I purchased?

    If you would like an alternate size or style, please request a Store Credit when creating your return in our portal. Alternatively, we suggest to purchase the size you need as soon as possible to secure the inventory and avoid the disappointment of missing out on your size in the desired item. Y...

  • How to return via Mail? (International)

    STEP 1: REQUEST A RETURN Head over to our Returns Portal here: https://360.postco.co/whimsigirl (now we wait for approval from our Returns Team!) STEP 2: PREPARE YOUR RETURN Repack item in its original packaging - include the invoice, dust bags, ribbons or tissues. *Please be advised that we req...

  • How to return via Mail? (West & East Malaysia)

    Drop-off at your nearest PUDO Point. As part of our commitment to provide hassle-free end-to-end parcel delivery, we have partnered with Ninjavan to provide a seamless process. All you need to do is pack all the items that you have received; original packaging, not used, original tags and in sal...

  • What should I do if I receive a faulty item?

    Oh no! We're so sorry about that. At Whimsigirl, our aim is to provide you with quality garments and top-notch service at all times. However, if you've received a faulty item from us, do contact our Everyday Care Team directly here and we will sort out any challenges immediately.

  • Return & Exchange Policy

    Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have up to thirty (30) days from the purchase date to return your item(s) for an exchange or refund to store credit for the order. All items must be unused, unworn, no f...

  • Responsibility and Fair Use

    Responsibility Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about ...

  • What's the lead time for Refunds?

    Once parcel has reached us, we take 1-3 working days to process your return (excluding Refund Processing Time). All return & refund notifications shall be sent via E-mail. All returns and exchanges are in exchange of Store Credit. Refunds via Original Payment Method will fall under Whimsigirl...